How It Works

Our online doctor consultation service gives you the opportunity to have a fully qualified doctor assess your symptoms through video conferencing. Convenience and accessibility are at the heart of what we do. You can schedule an appointment, at a time that suits you, through our easy to use online portal. ClickGP’s licensed doctors are well qualified to advise you on a wide range of conditions and can issue private prescriptions and medical certificated if necessary. 



Registering with ClickGP is simple. We aim to make the process as easy as possible, from the moment you create your account to receiving your medication. To Join ClickGP, simply fill in your details and choose a payment plan that works for you. Whether you need a one-off consultation or would prefer ongoing support, our flexible service makes accessing an online GP straightforward.


Book A Consultation

Booking a consultation couldn’t be easier. We’re available 7 days a week, meaning you can access high quality advice from your home, office or on-the-go. You just need to answer a few simple questions before booking the consultation to ensure that we provide you a safe and effective service.




Live Consultation

Our online doctor consultations are conducted through video. That means you can see a fully registered doctor wherever you are located. All you need is your webcam or phone camera.

We find that video consultation allows for our doctors to assess your symptoms or requirements as fully as possible. They’ll be able to see your visible symptoms and talk to you ‘face-to-face.’


Get Your Diagnosis

Once your doctor has assessed you, they will provide you with the appropriate diagnosis and explain what that means.

Remember that video consultation doesn’t allow for a full physical examination. If your online doctor thinks your symptoms need more investigation, they may refer you to your traditional GP for further assessment.


Receive Your Prescription

Our fully qualified doctors can provide you with valid private prescription should your symptoms require it. Your prescription will be faxed directly to a pharmacy near you by the ClickGP team, where it will be available for pick-up within minutes.



Please note that the ClickGP is a private independent service and we provide private prescriptions. That means you would be paying the actual cost of the drug rather than the fixed NHS prescription cost. In most cases the private medication cost is less than the NHS prescription cost.

All prescribed medications would be stored in your medical record, which you can access any time, however we do not provide the actual script directly to the patient. That is posted directly to the chemist after the initial fax.



Scope Of Service

Our online doctor consultations are intended for any medical conditions considered appropriate for traditional GP services.

Our scope of service for online consultations typically includes:

Skin, Nail & Hair

Most non-malignant skin, nail and hair conditions. For example, eczema, psoriasis, acne, itchy rashes, insect bites, warts, alopecia, cellulitis, fungal nail infections and allergic skin rashes

Heart Burn & Acid Reflux

Acid reflux, burning epigastric pain

Mental Health

Anxiety and depression

Chronic Diseases

Advice about chronic diseases like Asthma, COPD, diabetes, thyroid, hypertension, high cholesterol and gout. In these instances, we can give advice and a private prescription in case of urgent need. Your own GP should be the main clinician dealing with these conditions for ongoing care. 

Sexual Health

Thrush (oral or vaginal), contraception advice, sexual health advice

Eye Issues

Red eye (as long as it is not painful)


Aches and pains related to arthritis or minor injuries.

Sinus & Headaches

Headaches, migraines, sinusitis, rhinitis and hay fever

Common Colds

Coughs and colds. 

Bowel & abdominal pain

Constipation, Irritable Bowel Syndrome, cystitis. Please note that most abdominal pains would need examination, but our doctors would be able to give the best possible advice after taking your history and doing a visual examination

The following conditions are considered outside of the scope of our service:

Emergency Situations

Any type of emergency


We are unable to prescribe any controlled drugs, such as opioids and sleeping pills like benzodiazepines.

Breathing Issues

Chest pains, breathing difficulty and severe headaches 


Loss of vision


Any form of bleeding or blood loss

Mental Health Disorder

Suicidal ideation


Loss of consciousness and fits

Palliative Care

Palliative end of life care

Core Benefits


Registered doctors

Our online doctors are all fully registered and licensed. They also have extensive experience in working within primary care settings. That means you can easily access high-quality medical advice whenever you need it.

No waiting around

Long waiting times and appointment availability can affect your ability to get the medical help you need. That’s why we have online doctor consultations available 7 days a week at times that suit you.


Quick diagnosis

Depending on your symptoms and your requirements, you may need medical advice quickly. ClickGP gives you the opportunity to talk to a doctor online, meaning you can get the advice you need fast.

Private Prescriptions

Get the medication you need from the comfort of your home or office. Depending on your symptoms, our fully licensed doctors can prescribe many medications. You will be able to collect the medicine from a pharmacy of your choice, where we will fax the prescription directly.

Private notes and letters

If you need a note or a letter for your employer or for travel, we are able to help in many cases. Our doctors will be able to provide you with a private sick note or a medical letter, if clinically indicated. There may be an extra charge for some private letters.